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Frequently Asked Questions
Once you have logged into your account you can manage all your account settings by clicking the relevant option on the left navigation of your My Account Page.
You will receive the order confirmation email – to acknowledge we have successfully received your order.
Yes, you can enter a different delivery address when paying via credit or debit card. However, please ensure the billing address entered matches that of the card you have used.
We accept credit/debit cards, including Mastercard, & Visa, FPX/online banking, E-wallet payment solution.
No, you can checkout as a guest. However, we would advise creating an account as this then allows you to track the progress of your order and you can save your details for any future orders.
When placing your order online you will be charged when this order has been received by us. You will receive a confirmation email from ourselves.
Goods returned within 7 days that are unused and in their original packaging can be exchanged. Please contact us and provide detail on the returns form which items you would like to exchange.
Provided the goods are in their original condition and packaging and unused, we will issue a refund within 4-15 working days of the item being received by us. This refund will be issued to the original method of payment.
When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage of the return parcel. We strongly recommend you send it recorded post.
In the unlikely event that you are dissatisfied with your purchase, please follow our simple returns procedure. This can be found on our Returns policy page.